RENTAL POLICY
30 Mar 2015

GENERAL RENTAL POLICY

Reservations: All reservations are made by category and not by any particular car model. In case of non-availability of a confirmed reservation category, Active reserves the right to provide the customer with a higher category car without charge to the customer.

Driver’s age: Minimum age of 21 years for categories A, A1, B, C, D, D1 and 23 years for SUVs, 4X4 & E. The maximum age is 75 years.

Driving license: Driver must have a European or International driving license that has to be valid for at least 1 year before the rental date.

Guarantee – Payment methods: Customer is required to provide a credit card to guarantee the rental, even if the payment is made in cash. Active accepts VISA, Mastercard or Maestro credit cards or bank deposit.

Rental duration: Minimum rental duration per day (24 hours). Delay over 2 hours is charged an additional day of rental.

Insurance: Vehicles are insured with liability insurance for third parties and material damages to third parties, excluding driver and passengers in the event of damage to the fault of the driver.

Active offers insurance options, with additional daily costs limiting the renter’s liability in case of damage to the rented vehicle. These are:

CDW: Exemption from payment of damages: Renter entirely relieved of liability for any damage to the car:

  • over € 750 + VAT if he accepts and signs the relevant terms of the company’s contract and pay the amount of € 3 for each rental day for categories A, A1, B, C, D, D1.
  • over 950 € + VAT if it accepts and signs the relevant terms of the company’s contract and pay the amount of € 3 for each rental day for categories, SUV, 4X4, E.

SCDW: Exemption from payment of damages:

The renter is fully relieved of liability for any damage to the car:

  • over € 120 + VAT if he accepts and signs the relevant terms of the company’s contract and pays € 8 additional to CDW for each rental day for categories A, A1, B, C, D, D1.
  • over 220 € + VAT if he accepts and signs the relevant terms of the company’s contract and pays 10 € in addition to the CDW for each rental day for SUV, 4X4, E.

FDW: Fully Exemption from payment of damages:

The renter entirely relieved of liability for any damage to the car with zero contribution:

  • with an extra charge of 15 € per day of rental for the categories A, A1, B, C, D, D1.
  • with an extra charge of 20 € for each rental day for SUV, 4X4, E.

 

CDW & SCDW insurance does not include:

  • Damages at the bottom of the car,
  • Damage to tires and wheels,
  • Damage to mirrors and car windows.
  • Road assistance.

INSURANCE DOES NOT COVER DAMAGES

When the driver causes an accident under the influence of drugs or alcohol.

If the driver of the vehicle is not authorized as a driver in the rental contract

If the car is illegally parked.

Damage to the vehicle or to third parties when driving on unpaved roads.

If Renter does not take all necessary precautions to securely park and lock the car.

Loss or damage to personal items.

Damage or stains inside the car are charged depending on the damage.

 

Fuels Policy: Fuel costs are borne solely by the renter. The renter is obliged to return the car with the amount of fuel he has received. Otherwise charges are as follows:

  • Car category A, A1, B, C,  20€ for ¼ of fuel tank.
  • Car Category D, D1, SUV, 4X4, 25€ for ¼ of fuel tank.

Cancellation policy:

  • For cancellations 14 days prior to the arrival of the customer there is no charge.
  • If cancellation is 7 days prior to arrival, there is a charge of 2 days.
  • For last-minute cancellations or non-appearance of the customer the whole amount is charged.

Navigation system (GPS): The charge for GPS is 7 € / day at a maximum charge of 49 € / rent. Provided upon request and availability.

Child seat: The charge for a child seat is set at 2 € / day at a maximum charge of 30 € / rent. Provided upon request and availability.

Calls – Fines: Fines and administrative penalties resulting from a violation of KOK during the rental period, are solely the responsibility of the tenant.

Taxes: All rates and charges are subject to a 24% VAT and a municipal tax of 0.5% on the rental price.

Terms and prices can be modified without prior notice.

Bikes / Scooters General Rental Policy

Driver’s age: Minimum age of 21 years and maximum age is 75 years.

Driving license: Driver must have a European or International driving license for the corresponding motorbike category that has to be valid for at least 1 year before the rental date.

Helmet: Helmet is provided to the customer for free by Active.

Insurance: All rental rates include simple third-party liability insurance. The renter is liable for any damage or theft (partial or total) caused to the rented motorcycle up to the amount of its commercial value at the time of the accident / theft. The renter pays the amount attributable to the damage of Active’s motorcycle, regardless of fault, and the amount paid is refunded if and when Active is compensated.

Insurance with exemption CDW: By paying an additional € 7 per day, the renter can avoid compensation of up to € 250 that can be caused on the bike at his own risk. Excluding damage to the underside of the motorcycle, tires, rims and evaporation.

Amounts relating to the damage or loss of the motorcycle are paid directly by the renter even if he / she is covered by insurance, and through his / her debit / credit card. In this case, the renter is obliged to pay the entire cost of repair or replacement of the motorcycle to Active.

Pick ups – Deliveries: Only at our station and within opening hours. Besides opening hours and days that are holidays, delivery and pick up is only possible upon request for a fee charged to the renter.

Fuels Policy: Fuel costs are borne solely by the renter. The renter is obliged to return the car with the amount of fuel he has received.

Navigation system (GPS): The charge for GPS is 7 € / day Upon request and availability at a maximum charge of 50 € / month of rent.

Taxes: All rates and charges are subject to VAT on the rental price, as determined by the state.
The renter is not allowed to use the vehicle for speed racing, wheelies or rides on the sand.
The renter must lock the vehicle whenever it is unattended
The vehicle may only be driven by the driver and the persons mentioned in the rental agreement.
The renter is not allowed to transport the vehicle outside the area.
The renter is obliged to return the vehicle to Active in the same good condition as picked up.
In the case of mechanical damage, the renter should immediately inform Active.
In case of an accident, the renter is required to declare the incident within 24 hours, otherwise he becomes immediately liable for any damage caused.

In special cases, Active reserves the right to replace any type of motorcycle with another of the same category (or higher).

The terms and prices can be modified without prior notice.